Shipping policy

Shipping Policy

At Solo Haus, each piece is prepared with attention and precision. Please review the information below before placing your order.

Order Processing

Orders are processed within 3–7 business days.
This timeframe allows us to prepare, finish, and carefully package your tote before dispatch.

Please note:

Business days exclude weekends and public holidays.
During peak periods or special releases, processing times may extend slightly.

Shipping Within South Africa

We ship nationwide within South Africa.

Once dispatched, delivery typically takes 2–7 business days, depending on your location.

Shipping fees are calculated at checkout based on your delivery address and selected courier service.

Courier & Tracking

All orders are shipped via trusted third-party courier services.

Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery.

Please ensure your shipping address is accurate at checkout. Solo Haus is not responsible for delays or losses caused by incorrect or incomplete address details.

Packaging

Orders are packaged securely to ensure they arrive in good condition.
We aim to use simple, considered packaging that aligns with the Solo Haus ethos while protecting your item in transit.

Custom & Personalised Orders

Please note that custom or personalised items are made to order.

No refunds, returns, or exchanges are offered on custom or personalised orders, unless the item arrives damaged or faulty.

Damaged or Lost Parcels

If your order arrives damaged, or if your parcel is lost during transit, please contact us within 48 hours of delivery with clear photographs so we can assist you.

Delays & Exceptions

While we aim to meet stated delivery timelines, delays may occur due to circumstances beyond our control, including courier disruptions, weather conditions, or public holidays.

Contact Us

For any shipping-related queries, please contact:
solohaus1@gmail.com